Unexpected troubleshooting help

I was trying to get some materials printed yesterday at the office and InDesign was repeatedly crashing shortly after I hit print. 

I usually ignore the "Crash Report" dialog box. No offense to Adobe, because I ignore them from Microsoft and Apple, too.* But I was on a deadline and I was irritated and so I typed "Trying to print" in the text field and hit "Send Report." I started to reopen InDesign.

I didn't notice the checkbox to "Allow Adobe to suggest a solution or work around." But then, another message popped up: "Adobe has found a solution or workaround for the recent crash in Adobe InDesign CC 2014. Please click here for further details."

I'll be honest, I was so floored, that I didn't take a screen shot or really read it too carefully. (I had to recreate to crash to get the above screenshots.) I clicked the link which took me to "InDesign & Illustrator | Crash while printing to Fiery RIP." Which, by the way, was exactly the solution to my problem.

I'm guessing the error code pointed exactly to the issue with the Fiery. I have no idea if Adobe provides this kind of troubleshooting help for other known issues. I've never seen it before. I'm guessing this feature was added in a recent version on Creative Cloud. But it was helpful, and I really had no idea that Adobe** could even respond in that way.

So today's quick tip is "Don't ignore the crash report dialog box." You never know when you'll get unexpected troubleshooting help.

Every Wednesday, I post a tip on an Adobe app.

* A random note: I will fill crash reports out for small developers. I guess I think my data will mean more to them since they have a smaller installed base.

** Or that any company could automatically respond to a crash report. I really just assume that all troubleshooting info goes into some giant automated database that no one looks at...